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Here are some often asked questions and tips for participating in a virtual consultation.


How It Works - 

  • You'll connect with a MaxCare Live Agent
  • We'll ask you a few questions about your pet
  • After payment, a Licensed Vet will engage you. 


Ready? Let's Get Started.


Need More Info? It's a good idea to prepare for each visit.


Here are some tips - 

  • Have your phone or device ready and charged
  • Have a pen and paper handy to make notes
  • Have a list of things you want to discuss or check, such as symptoms
  • Write down a list of any medications your pet is taking
  • Speak clearly so your voice can be picked up by the microphone


What To Expect - 

  • Advice from a Licensed Veterinarian via chat, phone, or video
  • Suggestions on at-home remedies to help alleviate immediate discomfort
  • A detailed care plan after every consultation


Please Remember - 
Virtual consultations work in support of and as an extension of traditional veterinary practice. MaxCare Veterinarians, while consulting virtually, do not treat, diagnose or prescribe and do not establish Veterinary-Client-Patient-Relationship (VCPR). Online consultations are not in any way a substitute for a physical examination by the pet owner's veterinarian. 

Estimated Time - 
Most consultations take 15-20 minutes. However, there are no time limits.

Follow Up Period - 
Chat with your assigned veterinarian directly for up to three days as part of every case at no additional cost.

What's Included - 

  • Chat
  • Phone Call
  • Video Call
  • Detailed Care Plan


What We Can't Do -

  • Establish a Veterinary-Patient-Client-Relationship
  • Prescribe Controlled Substances
  • Administer In-Person Tests
  • Diagnose Disease or Chronis Conditions


Ready? Let's Get Started.